Returns & Refunds Policy

Last updated: August 2026

At OFFSETclo, we want the returns and refunds experience presented on our website to be clear and straightforward.

Please note that OFFSETclo is currently a demonstration website created for portfolio and design purposes only. No genuine purchases, payments, deliveries, returns or refunds are processed through this website.

The policy below demonstrates how a returns and refunds policy could operate if OFFSETclo were a live e-commerce store.

1. Returns

Customers would normally have 30 days from receiving an order to request a return.

To be eligible for a return, an item would need to be:

• Unworn and unused

• In its original condition

• Free from marks, damage or signs of wear

• Returned with all original tags attached

• Returned in its original packaging where applicable

Items that do not meet these conditions may not be eligible for a refund.

2. Starting a Return

If OFFSETclo were operating as a live store, customers would be able to request a return by contacting:

returns@offsetclo.com

The customer would normally need to provide their order number, the item they wish to return and the reason for the return.

Return instructions would then be provided where the return is eligible.

3. Return Shipping

Unless an item is faulty, damaged or incorrectly supplied, customers may be responsible for the cost of returning an item.

We would recommend using a tracked delivery service when returning products, as responsibility for the parcel would generally remain with the customer until it reaches the designated return location.

Original delivery charges may not be refundable except where required by applicable consumer law.

4. Refunds

Once a returned item had been received and inspected, the customer would be notified of the outcome.

If approved, a refund would normally be issued to the original payment method.

Depending on the bank or payment provider, it may take several working days for the refunded amount to appear in the customer's account after it has been processed.

5. Exchanges

Where stock is available, customers may be able to exchange eligible products for another size.

Where a direct exchange is unavailable, customers may instead be asked to return the original item for a refund and place a new order.

6. Faulty or Incorrect Items

If a customer received an item that was damaged, faulty or different from what they ordered, they would be asked to contact us as soon as reasonably possible.

Where appropriate, OFFSETclo would arrange a replacement, refund or other remedy in accordance with applicable UK consumer law.

7. Non-Returnable Items

Certain products may not be eligible for return for hygiene, personalisation or other legal reasons.

Any products subject to return restrictions would be clearly identified before purchase where required.

This does not affect any statutory rights a customer may have in relation to faulty or misdescribed goods.

8. Order Cancellations

Where applicable, customers purchasing online may have statutory cancellation rights under UK consumer law.

Cancellation rights can vary depending on the product and circumstances, and certain products may be exempt.

Any statutory consumer rights would apply in addition to the store's own returns policy.

9. Refund Processing

Approved refunds would be returned to the original payment method used for the purchase.

OFFSETclo would not normally be able to issue a refund to an alternative card, account or payment method.

Processing times may vary depending on the payment provider.

10. Contact

For questions relating to returns or refunds, contact:

OFFSETclo
Email: returns@offsetclo.com
Address: NW London, 438 Green Rd

11. Demo Website Disclaimer

OFFSETclo is a demonstration website created for portfolio, web design and presentation purposes only.

This website does not currently operate with a live e-commerce backend. No genuine orders, payments, deliveries, returns, exchanges or refunds are processed through this website.

The products, prices, order information and returns functionality displayed are intended solely to demonstrate the design and user experience of an e-commerce store.

Please do not enter genuine payment details or sensitive personal information into this demo website.