Privacy Policy

Privacy Policy

Last updated: August 2026

At OFFSETclo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website, placing an order, or interacting with us.

1. Information We Collect

When you visit or make a purchase from OFFSETclo, we may collect information including:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase information

• Payment-related information

• Account information, where applicable

• Communications you send to us

• Device, browser and IP address information

• Information about how you interact with our website

Payment information may be processed securely by third-party payment providers. We do not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery and provide order updates

• Process returns and refunds

• Provide customer support

• Manage your account or wishlist

• Prevent fraud and protect the security of our website

• Improve our website, products and customer experience

• Send marketing communications where you have chosen to receive them

• Comply with our legal and regulatory obligations

We only use personal information where we have a lawful basis to do so, including fulfilling a contract with you, complying with legal obligations, pursuing our legitimate business interests, or obtaining your consent where required.

3. Payments

Payments made through our website may be handled by third-party payment providers. These providers process your payment information according to their own privacy and security policies.

We recommend reviewing the privacy policies of the relevant payment provider if you would like further information about how your payment data is handled.

4. Cookies & Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site, and improve your experience.

Some cookies are essential for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent.

Where required, you can manage your cookie preferences through the cookie controls provided on our website.

5. Marketing

If you choose to receive marketing communications from OFFSETclo, we may contact you about new collections, product releases, restocks, promotions and other updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment providers

• Delivery and fulfilment partners

• Website and e-commerce providers

• Email and marketing platforms

• Analytics providers

• Professional advisers and service providers

We only share information that is reasonably necessary for these providers to perform their services.

We may also disclose information where required by law or where necessary to protect our legal rights.

We do not sell your personal information.

7. International Data Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable data protection law.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and financial records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information and why we collected it.

9. Your Rights

Under UK data protection law, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Request restriction of processing

• Object to certain uses of your information

• Request the transfer of certain information

• Withdraw consent where processing is based on consent

These rights are subject to certain legal limitations and exemptions.

To exercise your rights, contact us using the details below.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites or services. OFFSETclo is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing them with personal information.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children where parental or guardian consent would be required under applicable law.

If we become aware that personal information has been collected improperly, we will take appropriate steps to remove it.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

OFFSETclo
Email: privacy@offsetclo.com
Address: NW London, 438 Green Rd

If you are unhappy with how your personal information has been handled, you may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Demo Website Disclaimer

This website is a demonstration project created for portfolio and design purposes only. OFFSETclo is presented as a fictional/demo e-commerce experience and this website does not currently operate with a live e-commerce backend.

No real orders, payments, transactions, account registrations, deliveries, or refunds are processed through this website. Any products, prices, reviews, customer information, stock levels, checkout features, or other commercial content displayed are for demonstration purposes only.

Any information entered into interactive elements on this demo website should not be considered part of a genuine purchase or customer account process. Please do not enter real payment details or sensitive personal information.